experience
Over nine years IT industry experience, working in the following sectors:-
- Contact Centres
- Local Government
- Life Sciences
- Rail Industry
Focusing on bringing about the best use of existing and new technology, through analysis of existing systems, re-defining processes - which have brought about significant cost savings. In contact centres, where the cost of the call is a driving factor, this has brought about significant improvements.
A background within the rail industry of liaising with major suppliers including ATOS Origin, Fujitsu and Syntegra. Involved for two years with the on going development and management of the Tribute retail system. Managing suppliers is important to anyone's business, as a result we strive to adopt open and honest relationships with all supplier engaged in a project.
As Prince 2 Practioners we follow the principles of good project governance, but recognise that every business is unique and as a result the Prince 2 tool set should be adapted to meet the business and not the other way around.
We have developed and built www.hillwalking.org.uk, a leading hill walking and travel accommodation portal web site. As a part of this we developed a "micro site" for La Pina in Spain. As a consequence, the wincosys developed "micro site" generates more leads from internet search engines than the owners main web site thanks to our applied expertise.
To meet an urgent marketing need for a Glasgow based themed limousine service we created firefirelimohire.co.uk at short notice with the minimum of specification.
Other key areas of expertise include:-
- Deployment of IBM Lotus Domino Email Systems
- Development of Domino/Web Based productivity applications
- Systems Documentation
- Systems Analysis and Design
- Project Management
- Deployment of Web Content Filtering Systems
- Deployment of Email and PC Anti Virus Technologies and Development of Supporting Policies
